Ring Rd Complex, Block 195, Kyanja Ring Rd +256 (0) 200 946 804 info@africlaims.com

Africlaims Claimtrac

A unified, cloud-based environment that connects policy holders, insurers, and claim adjusters for faster, transparent claim settlements.

Claimtrac overview Africlaims teamwork

Connected Claims Management

Digitising The Full Claims Lifecycle

Claimtrac is Africlaims' proprietary system for orchestrating every stage of claim handling—from first notification of loss to settlement and reporting. It provides secure portals tailored to each stakeholder, ensures data accuracy through guided workflows, and keeps everyone aligned with real-time updates.

Multi-Party Access

Role-based dashboards ensure policy holders, insurers, and adjusters see the insights they need—nothing more, nothing less.

Automated Consistency

Configurable rules maintain compliance, trigger alerts, and reduce manual back-and-forth.

Built For Collaboration

Three Portals, One Seamless Experience

Claimtrac synchronises the responsibilities of each party involved in a claim. Tailored journeys streamline evidence capture, validation, and decision-making.

Policy Holder Workspace
Self-Service
  • Guided loss notification with photo & document uploads
  • Two-way messaging with the adjuster team
  • Claim status tracker and settlement history
  • Secure e-signature for declarations and releases
Support Centre
Insurer Console
Governance
  • Policy validation and coverage checks
  • Automated reserve recommendations
  • Compliance alerts and audit-ready logs
  • Dashboards for portfolio trends and SLA tracking
Talk To Our Team
Claim Adjuster Hub
Operational
  • Configurable workflows for every claim class
  • Evidence management and comparative valuation tools
  • On-site survey scheduling with mobile checklists
  • Integrated settlement and recovery documentation
Explore Our Process

End-To-End Visibility

Claimtrac Workflow Snapshots

Each phase is timestamped, monitored, and auditable, creating a reliable record for clients and regulators alike.

1. First Notification
Case Creation & Triage

Policy holders submit guided digital forms while Claimtrac validates policy status and automatically assigns an adjuster.

2. Investigation
Smart Evidence Capture

Adjusters coordinate site visits, capture narratives, and upload structured findings, all linked to the claim dossier.

3. Evaluation
Assessment & Reserve Setting

Decision support tools compare similar cases, recommend reserves, and highlight compliance checkpoints for insurers.

4. Settlement
Transparent Closure

Notifications, settlement letters, and payment confirmations flow to each party, with metrics feeding performance dashboards.

Secure By Design

Encrypted document storage, MFA-ready access control, and region-compliant hosting safeguard sensitive data.

Configurable Workflows

Adjust service-level targets, escalation paths, and approval steps to match each insurer’s governance rules.

Insightful Analytics

Interactive dashboards surface cycle times, leakage prevention metrics, and customer satisfaction indicators.

Integration Ready

RESTful APIs and webhook events connect Claimtrac to insurer core systems, payment gateways, and third-party assessors.

Governance & Trust

Compliance Anchored, Client Approved

Claimtrac adheres to the standards set by the Insurance Regulatory Authority of Uganda. End-to-end audit trails and configurable retention policies deliver confidence to stakeholders and regulators alike.

Granular permissions aligned to underwriting, adjusting, and finance roles.
Digital signatures and reference templates ensure consistent communication.
Automated back-ups and retention policies match corporate governance mandates.
Implementation Accelerators

Our delivery toolkit helps carriers and brokers realise value rapidly.

Starter Templates

Preconfigured product lines for motor, property, engineering, and marine.

Training Modules

Hands-on onboarding for call centre, underwriting, and adjuster teams.

API Toolkit

Secure sandboxes and developer guides for quick integrations.

24/7 Support

Dedicated support desk for escalations, upgrades, and incident response.

Ready To Modernise Claims?

Experience Claimtrac In Action

Schedule a walkthrough with our solutions team to explore real-world scenarios, reporting, and integration options tailored to your organisation.

Book A Demo

Africlaims

Africlaims is licensed and regulated by the Insurance Regulatory Authority of Uganda (IRA), and we promise you a service that meets the highest standards of quality and compliance.

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Contact Info

Ring Road Complex, Plot No. 4833, Block 195, Kyanja Ring Road, Kyanja Kampala, Uganda info@africlaims.com claims@africlaims.com surveyors@africlaims.com +256 (0) 200 946 804 +256 (0) 778 023 155

Services

Digital Claims

Fast-track intake, triage, and settlement with role-based automation.

Loss Adjusting

Independent assessments that balance policy obligations and customer empathy.
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